Return and Exchange Policy

Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged:

1. Manufacturing defects;
2. Items damaged during delivery; or
3. Non-conforming items delivered.

• We do offer 3 Days Free Return Service for product which is defective upon delivery.
• If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.

Please take note that warranty does not cover:

• Damages to item done deliberately or improper handling of it.
• Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.
• Modifying, repairing the product without written consent.
• Please keep the packaging well and return the goods as a whole.
• Cari SpareParts will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
• Once we have checked and confirm the goods/products, customer will received their replacement within 7 business days after the confirmation.
• No Return/Refund will be entertain in case of wrong item being purchased.
• All the Hong Leong Yamaha Genuine Parts products is not refundable nor exchangeable , we guaranteed assured that we are 100% Hong Leong Yamaha Genuine Parts dealer and the products are strictly checked by their QC.

Please contact us for investigation before you return the item to us.